Pre-Sales Engineer • Network Solutions Specialist

Jacqueline Kiay

Experienced telecommunications professional with a strong background in pre-sales, enterprise network design, and project delivery across MPLS WAN, fiber, microwave, and VSAT solutions. She helps organizations translate business requirements into reliable, scalable connectivity solutions.

Contact JacquelineView Experience

Focus Areas

Enterprise Connectivity & Solution Design

Industries

Telecommunications, Enterprise Networks

Core Strengths

Pre-Sales, Architecture, Delivery

Location

Kenya

7+ Years

Hands-on telecom experience in network planning, design, and delivery

Multi-Vendor

Experience with routers, switches, fiber, microwave, and VSAT technologies

Enterprise Focus

Delivered solutions for financial, public sector, and large-scale organizations

About

Bridging technical design and business needs

Jacqueline has built her career around designing practical, cost-effective connectivity solutions for enterprise customers. Her experience spans pre-sales engineering, network operations, technical consultation, project delivery, and documentation.

She works closely with both technical and commercial teams, helping shape solutions that are aligned with customer requirements, network architecture, and delivery timelines.

Core Skills

Network Architecture & DesignMPLS WAN SolutionsFiber Optic NetworksMicrowave & VSATPre-Sales EngineeringTechnical Proposal WritingTechnical Project DeliveryEnterprise ConnectivityIP Planning & Network DocumentationClient Solution Design

Experience

Professional background

A track record of supporting enterprise-grade network deployments, technical sales engagement, and cross-functional delivery in telecommunications environments.

Pre-Sales Engineer

Liquid Telecom

2011 – Present

  • Designs enterprise network solutions aligned to customer requirements and business goals.
  • Works closely with sales, account managers, and technical teams to develop commercially viable client solutions.
  • Leads technical responses to RFPs, RFIs, and tenders, including solution proposals and product positioning.
  • Supports project delivery by ensuring customer solutions are documented, reviewed, and handed over clearly for implementation.
  • Provides product demonstrations, technical guidance, and ongoing feedback to product and infrastructure teams.

Integration Engineer

Kenya Data Networks (KDN)

2008 – 2010

  • Configured and mapped new circuits across fiber optic and microwave technologies including WiMAX, RADWIN, and AirMUX.
  • Provided advanced troubleshooting and service restoration support for enterprise clients.
  • Led departmental projects and supported implementation of MPLS WAN and Direct Internet Access solutions.
  • Managed IP planning, client router coordination, and integration documentation.
  • Conducted training for staff, contractors, and clients on network coverage, implementation, and maintenance.

Customer Support Engineer

Swift Global Kenya

2007 – 2008

  • Monitored and managed network infrastructure, routers, and servers to maintain reliable service delivery.
  • Provided second-line support for WAN and LAN troubleshooting, including onsite and remote interventions.
  • Configured mail servers, proxy servers, VOIP systems, and domain services.
  • Supported enterprise clients with technical assessments and solution recommendations.

Selected Projects

Regional Connectivity Projects

Led and supported enterprise connectivity initiatives including regional network expansion projects for major organizations, helping align customer requirements with scalable network solutions.

Layer 3 MPLS WAN Design

Designed and partially implemented Layer 3 MPLS WAN solutions for institutions including KARI, KCB, NITA, NEMA, KEWI, and Siaya County.

Enterprise WAN & Internet Deployments

Delivered WAN and Direct Internet Access solutions for organizations such as Kenya Pipeline Company, KCAA, and CFC Stanbic Bank.

Cross-Region Network Expansion

Supported expansion and integration of client services across African network coverage extending to London, improving reach and connectivity options for enterprise customers.

Education

Bachelor of Science in Information Technology

Jomo Kenyatta University of Agriculture and Technology

Higher Diploma & Diploma in Management Information Systems

Multimedia University

Training & Certifications

  • CCNA (In Progress)
  • Alcatel-Lucent GPON (FTTH) Certified Training
  • KENIC DNS and Domain Registration Training
  • Customer Care and Communication Skills Training

Let’s Connect

Looking for a telecom solutions expert?

Jacqueline brings experience across solution design, customer engagement, and network delivery for enterprise connectivity environments.

Email JacquelineCall +254 722 400 560